Privacy Policy

1. Introduction

At Robust Digital Expert, we respect your privacy and are committed to protecting your data. This policy explains how we collect, use, store, and share your information when you visit our website, register for content, or use our services.

2. Data We Collect

  • Account Details: Name, email address, telephone number (if provided).
  • Registration Data: User-chosen passwords, profile pictures (for students only).
  • Usage Data: Pages viewed, time spent on the site, clicks and navigation paths.
  • Form Submissions: Course enquiries, event registrations, and feedback.
  • Technical Data: IP address, browser type and version, device type, operating system.

3. How We Use Your Data

  • Service Delivery: To grant access to free resources, member content, or student dashboards.
  • Communications: To send confirmation emails, course updates, newsletters, and marketing messages (where consent is given).
  • Improvement: To analyse site performance, fix bugs, and enhance user experience.
  • Marketing: To run look-alike campaigns and tailored promotions (based on registered member data).

We never sell your data to third parties.

4. Data Storage & Security

  • Location: All personal data is stored on secure servers located within the UK/EU.
  • Encryption: We use industry-standard SSL/TLS encryption for data in transit, and AES-256 encryption for data at rest.
  • Access Control: Only authorised team members and our trusted third-party providers (e.g., email marketing and payment processors) can access your data.
  • Retention: We retain member data for as long as the account remains active, plus two years thereafter, unless a more extended retention period is required by law.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences and login state.
  • Analyse site usage through Google Analytics (IP addresses are anonymised).
  • Manage marketing campaigns (you can opt out via your browser settings).

6. Third-Party Services

We integrate with:

  • PayPal/Opigno Commerce: For payment processing (we only receive transaction confirmations, not full payment details).
  • Email Autoresponders: To deliver course content and marketing messages.
  • Social Logins: If enabled, through Google or Facebook OAuth (we only access basic profile details you authorise).

7. Your Rights

Under UK GDPR, you can:

  • Access: Request a copy of your data.
  • Correction: Ask us to correct inaccurate information.
  • Erasure: Request deletion of your data (subject to legal requirements).
  • Objection: Object to direct marketing or automated decision-making.
  • Portability: Receive your data in a structured, machine-readable format.

To exercise your rights, please contact us at privacy@robustdigital.expert.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always appear on this page with the date of last revision. We encourage you to review it periodically.

9. Contact Us

If you have questions or concerns about this policy, please email our Data Protection Officer at privacy@robustdigital.expert or write to:Robust Digital Expert

20 Wenlock Road

London

N1 7GU