REFUND & CANCELLATION POLICY

Refund Policy

Eligibility

• Refund requests must be made within 14 days of purchase.
• Courses must not have been fully accessed—less than 20% of course content viewed.

How to Request

Email refunds@robustdigital.expert with your order number and reason for cancellation. We’ll confirm receipt within two working days.

Refund Processing & Fees

• Refund Eligibility:
  • Cancellations within 14 days of purchase—and before course access is granted—receive a 100% refund.
  • Refund requests after this period or once the course has commenced will incur an admin fee equal to 5% of the course fee, plus any non-reversible costs incurred.
• Processing Time:
  • Approved refunds are issued to the original payment method within 14 business days of approval.
• Third-Party Purchases:
  • If you purchased through a third-party platform, their refund policy will apply in addition to ours.

Exceptions

Custom programmes, one-to-one coaching, or group workshops are non-refundable unless expressly stated.